What happens when accessibility requirements are disputed?
Most people and organisations want to do the right thing. They want spaces, services, and experiences to be accessible and inclusive. But when expectations, practical limitations, legal responsibilities, and individual needs intersect, disagreements can arise. What happens when one person feels excluded, but another believes ‘reasonable’ steps have already been taken? What happens when accessibility…
Mediation vs Litigation in Equality Act Disputes
An employee believes they have not received appropriate workplace adjustments. A customer feels excluded from a service. A student raises concerns about accessibility within an educational setting. An organisation believes it has acted reasonably but is facing a complaint. In these situations, people often assume the only option is legal action. In reality, there are…