Reasonable adjustments for exhibitions and events: how can mediation support inclusive, feasible and visitor-centred solutions?
When planning an exhibition or event, accessibility can involve difficult decisions. What does an inclusive visitor experience look like? What reasonable adjustments could remove barriers? What happens when an adjustment requested by one group creates practical, financial, conservation or operational challenges? And, importantly, what happens when the organisation and the people affected cannot agree? These…
Mediating Reasonable Adjustments in Higher Education: What Happens When Institutions Struggle After Bristol v Abrahart?
Universities are facing increasing pressure to support disabled students while managing stretched budgets, growing caseloads and limited resources. But financial pressures do not remove their responsibilities under the Equality Act. The University of Bristol v Abrahart judgment and subsequent guidance from the Equality and Human Rights Commission (EHRC) have reinforced an important message: universities must…
From mediation to meaningful engagement: applying facilitative skills to user involvement, co-production and competing access needs
Mediation is usually associated with conflict. Two or more parties disagree. Communication has broken down. Positions have become entrenched. A mediator is brought in to help people find a way forward. But many of the skills that make facilitative mediation effective have value much earlier. Active listening. Asking the right questions. Understanding different perspectives. Identifying…